Return Policy for Smart Greens

At Smart Greens, we are committed to providing high-quality wellness products, including personal care items, cosmetics, and select food and beverages, to our valued customers(mostly wholesale) across the US and Caribbean Islands. We stand behind the integrity of our offerings and aim to ensure your complete satisfaction. If you're not fully satisfied with your purchase, we're here to help with our straightforward return policy. This policy applies to all orders placed through www.smartgreens.store.

Eligibility for Returns

  • Time Frame: Returns must be initiated within 15 days of the delivery date. Proof of purchase, such as your order confirmation or invoice, is required.
  • Condition of Items: Products must be unused, unopened, and in their original packaging with all tags, seals, and labels intact. We inspect all returned items upon receipt.
  • Eligible Products: Most items, including bar soaps, body lotions, sunscreens, body washes, and dry goods like pasta and breadsticks, are eligible for returns if they meet the above conditions.
  • Ineligible Products: For hygiene and safety reasons, we do not accept returns on opened or used personal care products (e.g., lotions, soaps, scrubs), cosmetics, or food and beverage items (e.g., margarita mixes, pasta). Additionally, "Coming Soon" or custom-ordered items are non-returnable.

Return Process

  1. Contact Us: Email our customer service team at hello@smartgreens.store with your order number, reason for return, and photos of the item(s) if applicable (e.g., for damaged goods).
  2. Approval: We'll review your request and provide a Return Merchandise Authorization (RMA) number within 2-3 business days, along with return shipping instructions.
  3. Ship Back: Securely package the items and include the RMA number. Ship to our designated warehouse (address provided upon approval). You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped) or a product defect.
  4. Inspection and Refund: Once received, we'll inspect the items and process your refund within 7-10 business days.

Refunds and Exchanges

  • Refunds: Approved returns will be refunded to your original payment method, minus any original shipping fees. Refunds typically appear on your statement within 5-7 business days after processing.
  • Exchanges: If you'd prefer an exchange for a different item (subject to availability), let us know during the return request. Exchanges follow the same eligibility rules.
  • Damaged or Defective Items: If your order arrives damaged or defective, contact us within 7 days of delivery for a full refund or replacement, including return shipping costs covered by us.

Exceptions and Additional Notes

  • Shipping Damage: Report any shipping-related issues immediately upon receipt. We use secure transport to maintain product quality, but carrier damage must be documented with photos.
  • Wholesale-Specific: Bulk or wholesale orders may have adjusted terms; please review your invoice for details.
  • Changes to Policy: We reserve the right to update this policy. The version in effect at the time of your purchase applies.

If you have questions, reach out to hello@smartgreens.store. We're dedicated to elevating your hospitality and wellness experience—thank you for choosing Smart Greens!